Our mantra is and always has been "If you're not happy, we're not happy." If there are any problems with your new purchase from us, please don't hestitate to contact us first. Our dedicated service staff will be happy to take care of you.

If you think your instrument has arrived defective in any way, please contact our support team as soon as possible. If approved, we will cover shipping expenses* (within Continental USA) for you to return the item. From there, we will work with you personally to sort out compensation whether by exchange, refund, or credit.

*Please Note: If an item is forcefully returned (by refusing it at the door, or by sending it back without first approving it with us), we will not assume any additional costs associated with the return. They will be withheld from your total refund. All Returns must be sent back to us in the original packaging which was used to send you your guitar. If an instrument arrives back damaged or misused, a re-stocking fee may apply at our discretion. Any additional shipping charges for oversized, non-original packages are the responsibility of the purchaser.

If you've simply decided that the item you ordered is not for you, you can still send it back within 45 days of purchase for refund, credit, or exchange, minus shipping. Simply fill out our online returns form, and someone from our returns department will be in touch as soon as possible. If your order qualified for free shipping, the shipping cost will be deducted from the refund or credit.

Currently, we do not collect any taxes or fees on orders shipping outside of the USA. If you were charged additional duties and taxes by your local authorities when the item was delivered, those amounts may be regained from your Government once you have made the return with us. Please see your Government website for details.

If 45 days have passed since you received your order, return requests will be handled on a case-by-case basis. All returns for refund beyond 45-days are subject to a 20% restocking fee.