SUPPORT

FAQ

For answers to the majority of questions you may have, please click here to view our FAQ page.

SHIPPING & RETURNS

  • ZERO-RISK RETURNS

    Don't fret... every order through us qualifies for our Zero-Risk Returns policy!

  • SHIPPING INFO

    WE SHIP WORLDWIDE. DIRECT TO YOUR DOOR.


    Our warehouses are in Chicago, Nashville, USA and Liverpool, UK.  Orders are fulfilled from whichever warehouse has the right stock and quickest shipping time to reach you.


    It's the same fast delivery no matter where it ships from. Typically 2-5 days delivery to your door with full email tracking. 


    For security reasons, a signature will be required upon delivery of your package.


    For more info, please view our shipping page here.

CONTACT

LIVE CHAT

When we're not busy with guitars, we may be available for live chat. Please click "LAUNCH CHAT" below to begin a chat. If we don't respond within a couple of minutes, we'll get back to you via e-mail.

E-MAIL

Got a question? The best way to reach us is via e-mail, by clicking one of the options below.


General Inquiries: info@eastwoodguitars.com

Dealer Inquiries: dealers@eastwoodguitars.com

Artist Inquiries: artists@eastwoodguitars.com

GUITCOIN REWARDS

It's easy to sign up and start earning Guitcoin! Please click here for more information.

DEALER INQUIRIES

Please fill out our Dealer Application Form.

 

Looking for a dealer near you? View our Dealer Map here.

ARTIST INQUIRIES

Please fill out our Eastwood Artists Submission Form.

 

Preferred requirements are that you or your band:

 

  • Tour nationally.
  • Have recorded material for sale.
  • Have a press kit to send us.
  • Are on a record label.
  • Have management.
  • Or you are a studio musician who works with high profile artists.

Check out all of the artists we're proud to work with here.

WHAT'S UP

See what's been going on in the world of Eastwood right here.

WARRANTY INFORMATION

Each of our guitars comes with a lifetime limited warranty and any instrument purchased directly from us is eligible for our 45-day no-risk return policy. 


Eastwood warrants all instruments to be free from defects in materials and workmanship for as long as the original retail purchaser owns it. Electronics, tuning machines, and case hardware are warranted for a period of one year from the date of original purchase.

If you have purchased a guitar from one of our dealers, please click here to register your warranty.

View our Warranty Upgrades here.


SOCIAL MEDIA

CAREERS

Current Available Positions:

- Customer Service Team Member

PRIVACY POLICY

Please click here to view our full privacy policy.