GENERAL INQUIRIES & SUPPORT
The best way to reach us is via e-mail. Fill out the form below, and one of our service representatives will be in touch with you ASAP.
WE'VE HEARD THAT ONE BEFORE...
If you're curious about something, chances are that our FAQ page will have the answer. Below you'll find a few of the most common questions we get, but you can hit the button to see the full list.
Yes! We sell Eastwood® Guitars directly from this website, and ship worldwide, straight to your door. Not sure about buying online? Don't fret... every order through us qualifies for our Zero-Risk Returns policy.
Our warehouses are in Chicago, Nashville, USA and Liverpool, UK. Orders are fulfilled from whichever warehouse has the right stock and quickest shipping time to reach you.
It's the same fast delivery no matter where it ships from, and each guitar will receive a professional set-up before shipping. Typically 2-5 days delivery to your door with full email tracking.
For security reasons, a signature will be required upon delivery of your package.
Please view our shipping page for more information.
We make Eastwood® Guitars in some of the highest-end factories overseas in Korea, Indonesia, and China. If you're curious about a particular model, just give us a shout. Final inspections and set-ups are conducted at one of our facilities in the US or UK. Many accessories such as cases and Airline straps are Made in Canada.
Yes, when you purchase from this website you are automatically enrolled in Eastwood's Limited Lifetime Warranty Program. Eastwood warrants all instruments to be free from defects in materials and workmanship for as long as the original retail purchaser owns it. Electronics, tuning machines, and case hardware are warranted for a period of one year from the date of original purchase. We also offer the option of purchasing our fantastic extended warranty options Lifetime Plus or Lifetime Prime.
REGISTER YOUR INSTRUMENT
If you've purchased directly from us, your guitar is automatically warranted to be free from defects in materials and workmanship for as long as you own it.
If you've purchased from a dealer, hit the button below to register your guitar.