SUPPORT

FAQ

For answers to the majority of questions you may have, please click here to view our FAQ page.

SHIPPING & RETURNS

  • ZERO-RISK RETURNS

    Don't fret... every order through us qualifies for our Zero-Risk Returns policy!

  • SHIPPING INFO

    WE SHIP WORLDWIDE. DIRECT TO YOUR DOOR.


    Our warehouses are in Chicago, USA and in Liverpool, England.

    Chicago handles/ships USA orders.

    Liverpool handles/ships European and Canadian orders.

    For more info including estimated costs, please view our shipping page here.

CONTACT

  • LIVE CHAT

    When we're not busy with guitars, we may be available for live chat. Please click below to launch a chat. If we don't respond within a couple of minutes, we'll get back to you via e-mail.

  • E-MAIL

    Got a question? The best way to reach us is via e-mail, by clicking one of the options below.


    General Inquiries: info@eastwoodguitars.com

    Dealer Inquiries: dealers@eastwoodguitars.com

    Artist Inquiries: artists@eastwoodguitars.com

  • PHONE

    Rather speak to a human? Drop us a line at the number below and we'll have the right person reach back out to you.


    877.703.5513


GUITCOIN REWARDS

It's easy to sign up and start earning Guitcoin! Please click here for more information.

DEALER INQUIRIES

Please fill out our Dealer Application Form.

 

Looking for a dealer near you? View our Dealer Map here.

ARTIST INQUIRIES

Please fill out our Eastwood Artists Submission Form.

 

Preferred requirements are that you or your band:

 

  • Tour nationally.
  • Have recorded material for sale.
  • Have a press kit to send us.
  • Are on a record label.
  • Have management.
  • Or you are a studio musician who works with high profile artists.

Check out all of the artists we're proud to work with here.

WHAT'S UP

See what's been going on in the world of Eastwood right here.

WARRANTY INFORMATION

Each of our guitars comes with a lifetime limited warranty and any instrument purchased directly from us is eligible for our 45-day no-risk return policy. 


Eastwood warrants all instruments to be free from defects in materials and workmanship for as long as the original retail purchaser owns it. Electronics, tuning machines, and case hardware are warranted for a period of one year from the date of original purchase.

If you have purchased a guitar from one of our dealers, please click here to register your warranty.

View our Warranty Upgrades here.


SOCIAL MEDIA

CAREERS

Come work with us! Click here to see our current available positions.

PRIVACY POLICY

Please click here to view our full privacy policy.