Shipping Info

    WE SHIP WORLDWIDE. DIRECT TO YOUR DOOR.

    Our warehouses are in Chicago, Nashville, USA and Liverpool, UK.  Orders are fulfilled from whichever warehouse has the right stock and quickest shipping time to reach you.

    It's the same fast delivery no matter where it ships from, and each guitar will receive a professional set-up before shipping. Typically 2-5 days delivery to your door with full email tracking. 

    For security reasons, a signature will be required upon delivery of your package. 

    SHIPPING COSTS:

    For most* guitars, Standard Shipping throughout the US, UK and EU is FREE. There are expedited options available as well, which you will be presented with at checkout.

    If having a guitar shipped outside of the US, UK, or EU, we offer fast and affordable shipping. A total shipping fee will be calculated at the end of checkout, based on your address. 

    *Currently, Rivolta and B&G Guitars are stocked only at our US warehouses, and as such there will be a fee for these guitars being shipped anywhere outside of Continental USA. Costs will be calculated at checkout, based on your address. 


    DUTIES AND TAXES:

    We do not charge any taxes, VAT, duties or import fees for shipments destined for addresses outside of the USA or Canada. These amounts will be charged and collected upon delivery. For more information, please see your government website.

    If your shipping address is in the UK, please note that 20% VAT will be collected post-purchase, prior to shipping.

    If your shipping address is in the European Union, VAT based on your Country's rate will be collected by the courier prior to delivery. Please see this page for more details.

    ADDITIONAL INFO:

    •Prices on our website will be charged in your displayed currency. You can change your desired currency at any time by clicking the currency selector at the bottom of the page.

    • Some purchases may be flagged with a small (usually 3%) Foreign or International Transaction Fee. If you have any questions about what this fee is, please contact your bank / credit card provider.

    If you require a specific delivery service please contact us directly and we will do our best to work with you.

     

    Still have a shipping question? Email us…