Shipping & Returns
WE SHIP WORLDWIDE. DIRECT TO YOUR DOOR.
Our warehouses are in Chicago, USA and in Liverpool, England.
Chicago handles/ships USA orders.
Liverpool handles/ships European and Canadian orders.
Worldwide orders (outside of North America and Europe) are handled by both warehouses… whichever warehouse has the right stock and quickest shipping time to you will ship it.
(Note- There are a some countries where UPS Expedited Service is not available. If there’s a problem we will contact you. Or contact us first.)
For security reasons, a signature will be required upon delivery of your package.
Usual shipping costs are;
• 3-5 business days North America. UPS Ground ($35 USA) and FedEX Air ($79 Canada)
• 2-3 business days UK. FedEX Standard ($15 per guitar)
• 2-3 business days Europe. FedEX Air ($29 per guitar)
• 3-5 business days Outside North America and Europe. UPS/Fedex AIR ($189 per guitar)
Additional duties may apply upon delivery.
•Prices on our website will be charged in your displayed currency. If you are shopping from Europe, please note that prices are not displayed inclusive of VAT up front. These amounts will be added at checkout.
•We do not charge taxes or duties for shipments made to Canada. These amounts will be charged and collected upon delivery.
• Some purchases may be flagged with a small (usually 3%) Foreign or International Transaction Fee. If you have any questions about what this fee is, please contact your bank / credit card provider.
We do our best to process all orders within 1-3 business days, but sometimes delays do occur.
If you require a specific delivery service please contact us directly and we will do our best to work with you.
Still have a shipping question? Email us…
Love it or return it
If you're not happy, we're not happy.
If you receive your item and simply do not like it for any reason, you can return for a full refund (less shipping) within 30 days of your purchase date.
If the item is "not as advertised", damaged or needs additional setup, we will refund, repair or replace at our expense, including shipping costs (UPS Ground only).
Between 30 - 120 days, if you wish to return your item, we will retain a 20% restocking fee from your refund amount. After that time we will entertain returns or exchanges on a case by case basis only.
Please note that any additional taxes and duties charged upon delivery are considered the responsibility of the purchaser. If you wish to seek a refund for these amounts, please see your government website for more details.
If you wish to request a return, please fill out our Return Request Form.