If you're not happy, I'm not happy. That's the policy. Return it.
If the product is damaged, does not work, missing parts, or if you feel the product has been misrepresented, I will pay for the return shipping. If you simply don't like it or changed your mind, you pay for shipping. Fair?
Once the product returns safe and sound, I will refund the money the same way it was paid.
Note: You must EMAIL for an RMA number and shipping instructions BEFORE returning the item.
(sorry, no refund of international shipping costs. All shipments outside North America may be subject to local taxes and duties which will be collected by UPS on delivery. If the shipment is refused for any reason, the buyer is responsible for all expenses such as return shipping, etc. )
Eastwood Guitars accepts VISA and Mastercard credit cards. None of the personal credit card information is kept or recorded in the Eastwood Guitars computer’s database or in the paper files of the customers.
All customer information (name, addresses, telephone numbers and email addresses) are kept in Eastwood Guitars records for in-house use only. Customer address information is not sold or provided to any other organization for any purpose.
Conditions of Use
To discontinue using the Eastwood Guitars Shopping Cart is your sole and only remedy if you are dissatisfied with the Eastwood Guitars Shopping Cart, its content or Conditions of Use and Privacy Notice. A modification to the site, misrepresenting the identity of a user, the use of buying agent or conducting fraudulent activities on the Eastwood Guitars site is prohibited.